FAQ - Frequently Asked Questions
We offer worldwide shipping through two trusted carriers: FedEx and DHL. These carriers provide reliable and efficient delivery services to ensure your order reaches you in a timely manner.
Yes, we deliver worldwide, including the United States. Whether you're located in the USA or any other part of the globe, we can ship our products directly to you.
There is no shipping charge for delivery to the USA. We offer free shipping worldwide, including the United States, as part of our commitment to providing value and convenience to our customers.
Our products are sent from Bhadohi, known as the carpet city of India. Bhadohi is renowned for its rich tradition of carpet weaving and craftsmanship, producing some of the finest handcrafted rugs and carpets in the world.
The total delivery time for your package consists of two components: order processing and transit time. We take approximately 10 days for order processing and an additional 10 days for transit.
A hand-tufted area rug is crafted by punching strands of wool into a canvas or fabric backing to create a pile. This method allows for intricate designs and patterns to be easily achieved
New Zealand wool is renowned for its exceptional quality and durability. It is known for its softness, resilience, and natural stain resistance, making it an ideal choice for rugs that will withstand daily use
Hand-tufted rugs differ from hand-knotted rugs in that the fibers are punched into a backing rather than individually tied. This makes hand-tufted rugs more affordable while still offering quality and style
Yes, New Zealand wool is naturally resistant to stains and dirt, making it relatively easy to clean. Regular vacuuming and spot cleaning are usually sufficient to maintain the rug's appearance.
How long can I expect a hand-tufted rug made from New Zealand wool to last?
Yes, hand-tufted rugs made from New Zealand wool are durable and resilient, making them suitable for high-traffic areas such as living rooms, hallways, and entryways.
Regular vacuuming is the best way to maintain the appearance of your hand-tufted rug. Rotate the rug periodically to ensure even wear, and attend to spills promptly by blotting with a clean cloth. Professional cleaning may be required occasionally to remove deeply embedded dirt or stains.
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